Back to Insights
Fraud Brief Healthcare Fraud

The Refund Checks That Never Reached Residents

DV
David Voorhees, CFE, CAMS
· August 11, 2026
The Case

In July 2026, New York Attorney General Letitia James announced the arrest of Tammy Echols, 56, a senior account specialist at St. John's Home, a Rochester skilled nursing facility, for embezzling $154,525.99 from vulnerable residents between January 2023 and August 2025.

Echols was responsible for billing residents for expenses not covered by Medicaid and issuing refund checks when they overpaid. She allegedly used that access to cut fraudulent refund checks to friends, associates, and local businesses she personally owed money to, a florist, a bakery, a construction contractor, who then funneled most of the money back to her after keeping a handling fee. The scheme ran undetected for roughly two and a half years before the Attorney General's Medicaid Fraud Control Unit uncovered it. Echols faces Grand Larceny in the Second Degree and Scheme to Defraud in the First Degree, charges carrying up to fifteen years in prison.

Under the ACFE Fraud Tree, this is a fraudulent disbursement scheme layered with a collusive kickback pattern.

My Take

A senior account specialist at a Rochester nursing home just showed exactly what due diligence checklists miss in healthcare services deals.

Tammy Echols spent two and a half years issuing fraudulent refund checks out of St. John's Home, a skilled nursing facility, routing money meant for resident care accounts to a florist, a bakery, a construction contractor, and personal associates who kicked most of it back to her after taking a cut. Total loss, $154,525.99, all of it money vulnerable residents had deposited with the facility to cover their own expenses. It ran from January 2023 to August 2025 before New York's Medicaid Fraud Control Unit caught it.

If you underwrite senior living, home health, or multi-site medical groups, this is the exact risk profile revenue cycle audits and QoE reports routinely miss. Billing and refund functions concentrated in one person. Disbursements that look routine on a general ledger line but route to accomplices instead of residents. Resident trust fund accounts that regulators care about far more than your typical financial diligence checklist does.

A Business Health Check closes that gap. We ingest flat files and banking data and score disbursement activity against ACFE fraud typologies, including fraudulent refunds, check tampering, and collusive vendor payouts, the exact pattern that ran undetected here for over two years.

If you are underwriting a healthcare services platform or monitoring a portfolio company where refund and disbursement authority sits with one person, it is worth a closer look before your next close.

Source: New York State Office of the Attorney General, "Attorney General James Announces Arrest of Rochester Nursing Home Employee for Stealing $150,000 from Residents," press release, July 20, 2026. ag.ny.gov
David Voorhees
David Voorhees, CFE, CAMS

I've spent 15+ years investigating financial crime in law enforcement, fintech, and the credit bureaus. I write these briefs so the patterns are harder to miss. If this one hits close to home, I'm easy to reach.